This Return Policy
outlines how Plusgreen (also “+Green”, “www.plus-green.com”,
“www.store.plus-green.com”, “we”, “us”, or “our”) handles returns, exchanges,
and refunds for products purchased through our Services. By placing an order or
interacting with our platforms, you agree to the terms described in this
policy.
Plusgreen operates a global e-commerce business that includes, but is not limited to, international dropshipping. This policy applies to all customers who make purchases through our Services, regardless of their location, and is designed to ensure a transparent and fair process for handling returns and related concerns.
1. Free Replacement for Damaged Items
We stand by the quality of our products. If your item arrives damaged or defective, we offer a free replacement at no additional cost to you.
To qualify for a
free replacement:
·
You must
notify us within 7 days of receiving the item.
·
You must
provide clear photographic evidence of the damage, including
packaging if applicable.
·
The
damage must not be due to misuse, mishandling, or unauthorized modifications.
Once verified, we
will process and ship your replacement promptly, free of charge.
2. Returns & Refunds Eligibility
We want you to love your purchase! If you're not satisfied, you may request a return or refund under the following conditions:
·
Timeframe:
Requests must be made within 30 days of delivery.
·
Condition:
Items must be unused, in original packaging, and in resellable
condition.
·
Proof:
A photo or video of the item may be required to process your request.
3. Non-Refundable Items
We do not offer
refunds for:
·
Items
damaged due to misuse or mishandling
·
Digital
products or downloadable content
·
Clearance
or final sale items
·
Shipping
fees (unless the item arrived damaged or incorrect)
·
Items
returned to us or our supplier partners because the client did not collect
them, where proof of delivery is provided by the shipping company
·
Items
sent to an incorrect address due to incorrect or incomplete address information
provided by the client
4. Refund Process
·
Full Refund:
Issued for defective, damaged, or incorrect items (including shipping).
· Partial Refund: If the item is returned for reasons other than our error, we may deduct:
o
Original shipping costs
o
Return shipping (if not
prepaid)
o
Payment processing fees
(if applicable)
Refunds are processed to
your original payment method within 5–10 business days after approval.
5. International Orders
- Customs duties and import taxes
are non-refundable.
- Return
shipping costs for international orders are the responsibility of the
customer unless the item is defective or incorrect.
6. Important Notes
- We do not accept returns sent without
prior authorization (must be obtained from us via email).
- Refunds may be denied if the return does
not meet our policy conditions.
- Clients are responsible for the cost of
return shipping.
- In general, clients should expect to
receive between 70% to 90% of the amount paid as a
refund. This is due to various international transaction-related costs
such as import duties, bank transaction fees, and other processing
charges .
- Exceptions to this refund range apply in
cases where the product is defective due to an error on our part or that
of our supplier partners—in such cases, a full refund may be issued.
- We do not accept returns sent without
prior authorization (must be obtained from us via email).
7. Changes to this Return Policy
We may update this Return Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Return Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
8. How to Request a Return
- Email us at info@plus-green.com
with your order number and reason for return.
- Include
photos or videos if the item is damaged or incorrect.
- We’ll
provide return instructions or offer a refund if return is not required.
Effective as of : 23rd May 2025